After months of waiting, the desktop computers of my team was finally upgraded. I received an email from our IT Department that the Carriers and Partners Team-Sales Team will finally received 2GB upgrade of their RAM. Though I would prefer unit replacement of the entire team desktop computers , the upgrade still a welcome option since we are cutting down OPEX cost lately. Finally, running ICMS and Customer Retention Management (CRM)applications will no longer be a problem for the team. They can now access our customer's profile efficiently and effectively, thus using the CRM application as sales management tool. And hopefully given the team the right tool, here's management hoping they will increase sales production by 2010.